Customer Service Representative - State Farm Agent Team Member
Full Time • Chicago, IL
Responsive recruiter
Replies within 24 hours
Company Overview: Tania Ramirez - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description: As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:
- Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
- Providing exceptional customer service through phone, email, and other communication channels.
- Translating documents and correspondence between English and Spanish.
- Collaborating with team members to ensure accurate and timely resolution of customer issues.
- Educating clients on insurance products and helping them make informed decisions.
Qualifications:
- Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
- Previous customer service experience in the insurance industry is a plus.
- Strong organizational and multitasking abilities.
- Empathetic and patient, with a commitment to resolving customer concerns.
- Familiarity with insurance terminology and policies.
Requirements:
- High school diploma or equivalent; college degree is a plus.
- Relevant state insurance license preferred.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work flexible hours to accommodate client needs.
Benefits: We offer a competitive compensation package, including a base salary and opportunities for professional development. Our comprehensive benefits package includes hiring bonus or licensing reimbursements, and language-related incentives.
How to Apply:
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
Tania Ramirez - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Compensation: $40,000.00 - $50,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. Come work with an energetic, fun team at Tania Ramirez - State Farm Agent!
About Our Agency
- Our office is located in 3223 W Lawrence Avenue & 2968 N. Elston Avenue.
- Our office is open M-Th 9-6 PM Friday 9-5 PM Saturday 10-2 PM.
- I have been a State Farm agent since 2011.
- I am a proud graduate of DePaul University.
- We currently have 9 team members at our agency.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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